btp99's Privacy Policy

What Information We Collect

btp99 only collects information that is necessary for providing services, managing accounts, and meeting legal obligations. We collect information in the following categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information directly:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers, or bank account details
• Login credentials (passwords stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Date and time of platform access
• List of pages visited and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may also collect information from third-party sources — such as identity verification agencies, payment processors, and fraud prevention services. This information is used solely to ensure the security of your account and to meet legal obligations.

Sharing Information with Third Parties

btp99 does not sell your personal information. We share information only in the following circumstances and with the following parties:

4.1 Service Provider Partners

We work with selected third-party providers to operate our services, such as:

• Payment processors — bKash, Nagad, Rocket, Upay, and bank networks
• Identity and age verification agencies
• Game technology providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe)
• Cloud hosting and data security services
• Customer support software

All these partners are bound by contractual confidentiality terms and may only use information for specified purposes.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, a lawful request from law enforcement, or another valid legal process. In such cases we will provide only the minimum information legally required.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance, and the new party will be required to maintain standards consistent with this Policy.

Data Protection Measures

btp99 follows industry-leading standards to protect your personal information. Our security framework includes:

6.1 Technical Safeguards

• SSL/TLS Encryption: Every data transfer is secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Firewall & Intrusion Detection: Our network infrastructure is monitored around the clock.
• Data Segregation: Payment information is stored separately from other account information.

6.2 Administrative Safeguards

• Employee access to information is restricted to the minimum necessary
• Regular security audits and penetration testing conducted
• Staff training on privacy and data protection
• Rapid response plan in the event of a data breach

Your Rights & Choices

As a user of the btp99 platform, you have the following rights over your own personal information:

8.1 Right of Access & Portability

You may request a copy of the personal information we hold about you. Upon request, we will provide your information in an easily readable format.

8.2 Right of Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly through account settings; for others you will need to contact customer support.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this request may not be fully fulfilled if legal obligations, ongoing disputes, or an active account prevent it.

8.4 Right to Object to Processing

You may object to your information being processed for marketing purposes. In that case we will immediately stop using your information for marketing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at: [email protected]. After verifying your identity, we will respond as quickly as possible and within the legally required timeframe.

Policy Changes & Updates

btp99 may update this Privacy Policy from time to time — to keep pace with changes in services, new laws, or industry best practices. With each update, the "Last Updated" date at the top of the Policy will change.

For significant changes we will send advance notice to your registered email address. If you continue to use our services, you will be considered to have accepted the updated Policy.

We recommend that you review this Policy regularly so that you are always informed about how your information is being managed.