btp99's commitment to responsible gaming
btp99 believes gaming should be a healthy form of entertainment — never a source of problems. Keep control of your play in your own hands.
Safe • Fair • Responsible
Our responsible gaming policy
btp99 is committed to creating a safe, fair, and enjoyable online gaming environment for players in Bangladesh. We believe online gaming should be a positive form of entertainment — not a source of stress, anxiety, or financial hardship.
Before taking part in any kind of gaming or betting, it is important to remember: this is a recreational activity, not a reliable source of income. When you play, stay within your means and set a budget in advance.
At btp99 we provide several practical tools to help you keep your gaming habits in check. From deposit limits to self-exclusion — everything is within your reach.
Important Notice
The btp99 platform is for users aged 21 and above only. Minors are strictly prohibited from opening an account or playing games on this platform. Never share your account details with anyone else.
Your protection tools
btp99 gives you these features to keep your gaming under control.
Deposit Limit
Set a maximum cap on how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately. Increasing a limit comes with a short delay — so you do not make big decisions in the heat of the moment.
Daily / Weekly / MonthlyTime-Out Break
If you feel tired or stressed, temporarily close your account for a set period (for example 24 hours, 7 days, or 30 days). During a time-out you cannot log in or place bets. It is a practical way to take a short break.
Temporary BreakSelf-Exclusion
If you feel gaming is having a negative impact on your life, apply for long-term self-exclusion. Once this feature is activated, the account cannot be reactivated before the set period ends. The support team will assist you through this process.
Long-Term ProtectionLoss Limit
Set a limit in advance on how much you can lose within a given period. Once that limit is reached, the system will automatically stop further betting. This is one of the most practical methods for keeping your budget in check.
Budget ControlSession Time Limit
Set a maximum duration for how long you play in one sitting. When the time is up, the system will notify you and end the session. Avoiding long uninterrupted play is beneficial for mental well-being.
Healthy Habit24/7 Support
btp99's live chat is always open for any questions or concerns related to gaming problems. Support is available in both Bengali and English. You are not alone; our team is with you at all times.
Always Here to HelpRecognise the signs of problem gaming
Gaming becomes a problem when it starts to harm your daily life, relationships, or financial situation. If you notice any of the signs below in yourself or someone close to you, seek help right away.
- A tendency to keep placing bigger bets to recover lost money (chasing losses)
- Being unable to stop gaming — not being able to quit even when you want to
- Hiding your gaming and lying to family or friends
- Neglecting work, studies, or relationships because of gaming
- Feeling anxious, irritable, or restless when not gaming
- Taking on debt or spending savings because of gaming
- Feeling a regular need to increase the time you play or the size of your bets
If any of these signs apply to you, it is a signal that you need help. btp99's support team is ready to point you in the right direction.
Simple steps for safer gaming
Follow these straightforward steps to keep your gaming experience positive at all times.
Set a budget
Decide how much you can afford to spend before you start playing. Never bet more than that amount. Set a deposit limit on btp99 to enforce this automatically.
Set a time limit
Decide in advance how long you will play and use the session time limit. Take regular breaks — even a few minutes every hour helps keep your mind fresh.
Do not chase your losses
If you lose, stop. Placing more bets to try to recover lost money is more likely to make things worse. Gaming is entertainment — profit and loss are not the point.
Play when you are in a good state
Never play when you are under stress, tired, or anxious. In that state your ability to make decisions is reduced and the risk of poor betting increases.
Ask for help when you need it
If gaming feels like a problem, do not stay silent out of embarrassment. Contact btp99's 24/7 live chat or email [email protected]. Our team will help with complete confidentiality.
Protection of Minors
btp99 takes the utmost care to keep minors away from online gaming. The minimum age to use our platform is 21. Age is verified at the time of account registration and during subsequent verification processes.
Advice for parents
If there are children or teenagers in your household, use parental control software on your devices. Never share your account password with children, and do not leave your device unattended while logged in.
Account security
Use a strong password and change it regularly. Enable two-step verification. If you notice a suspicious login, contact btp99 support immediately.
Reach out for help
Talking about a gaming problem is a sign of strength, not weakness. Our team is always ready.
Live Chat Support
24 hours, 7 daysUse btp99's live chat at any time. Speak in Bengali — our team can support you in your language. Tell us directly in chat to set gaming limits or to apply for self-exclusion.
Email Support
Confidential & SecureYou can contact us directly by email for sensitive matters. All your information will be kept completely confidential. Send any responsible gaming requests — deposit limits, self-exclusion, or anything else.
Play responsibly,
play with enjoyment
Gaming at btp99 means entertainment, not stress. Enjoy your favourite games today — responsibly.